We're Here to Help

Our dedicated support team is available around the clock to ensure your iREM system runs smoothly

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Phone Support

Speak directly with our technical experts for immediate assistance with any issue.

support@sleeptite.com.au

Available 24 hours a day, 7 days a week

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Email Support

Send us detailed questions and receive comprehensive answers from our team.

support@sleeptite.com.au

Typical response time: Under 1 hour

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Live Chat

Get instant help through our live chat system for quick questions and troubleshooting.

Available in Dashboard

Login to access live chat support

Support Team

Real People, Real Solutions

When you contact iREM support, you speak with experienced professionals who understand your system inside and out. No automated responses, no endless hold times—just real experts ready to help.

Our team includes nurses, engineers, and technology specialists who work together to ensure your monitoring system operates flawlessly.

Our Response Time Commitment

<15m
Critical Issues
System down or safety concern
<1hr
Urgent Issues
Significant functionality impact
<4hrs
Standard Issues
General questions and support
<24hrs
Feature Requests
Enhancement ideas

Submit a Support Request

Fill out the form below and our team will get back to you promptly